Right Of Withdrawal

In accordance to the legal provisions in force, customers have a period of 7 days from receipt of the products to exercise their right of withdrawal to Tranquil Music Enterprise without having to give reasons or pay a penalty.

In case of exercise of the right of withdrawal within the above mentioned period, only the price of the purchased product and the sending costs will be refunded ; the cost for returning the product to our office remain at the customer's expense. Should the customer exercise his right of withdrawal on part of the order he received, the refund of the initial sending costs will be prorated to the item's shipping cost and not to the whole order.

Returns are to be done in their initial and complete state (packaging, accessories, user's notice...) that allows the product to be resold as new. Tranquil Music Enterprise asks of the customers to join copy of the invoice of their order for optimal management.

In accordance to the legal provisions in force, the right of withdrawal may not be exercised on customisable books, audio or video recording which have been unsealed by the customer.

Returns are to be sent to this address :

Presint 17, 62100 Putrajaya, Malaysia

Returns, Exchanges & Warranty

Our products are checked individually before being sent. In case the customer receives a damaged parcel, the customer must notify the courier immediately. We will refund or exchange the products apparently defective or which do not match the customer's order (these provisions do not concern items damaged during the delivery). We ask of our customers wishing to implement these provisions to contact our Customer Services through this contact form.

The items must be returned by mail in the complete state in which these were received (accessories, packaging, notice...). 

If the product is no longer available, our services will contact the customer to determine the nature of the refund (credit note, bank transfer or check).